ADA Policy for Violent & Disruptive Behavior

[stm_posttimeline length=”35″ year=”true” title=”true” categories=”54″]

The purpose of this policy is to ensure the safety of SEAT Drivers, staff, riders, and equipment and the continuity of service, against inappropriate behavior, damage, service interruptions, violence and unsanitary environmental hazards or conditions. This policy applies to all SEAT buses and facilities.

Any individual that engages/threatens violent, disruptive or illegal conduct or creates unsanitary conditions or represents a direct threat to the health or safety of others may be temporarily denied service in accordance with this policy.

Activities or conditions include but are not limited to:

Any physical contact, intimidation and/or harassment toward a SEAT driver, staff or another rider
Talking too loudly or yelling
Eating or drinking on a SEAT bus, unless such action is required under SEAT’s ADA reasonable accommodation provisions
Attempting to distract driver’s attention
Playing loud music
Smoking or vaping
Discarding litter on the bus or in a SEAT facility
Inconsiderate cell phone usage or use of cell phone speaker
Not wearing pants, shirt and shoes.
Attempts to threaten or intimidate a SEAT, driver, staff or another rider
The use of profanity whether directed at other riders, staff or in general use in conversation
Attempting to board with large carriages, carts or an excessive number of bags which require more than one boarding of the vehicle, unless such action is required under SEAT’s ADA reasonable accommodation provisions
Attempting to board with bags or other packages which are leaking or draining or otherwise unsanitary
Attempting to board the bus with visible signs of any insect infestation (Bed bugs, fleas, etc.) or other unsanitary condition.
Participation in illegal or other activity, including but not limited:
a. Use or sale of illegal substances
b. Possession of or drinking from an open container of alcohol
c. Possession of weapons, explosive or hazardous materials
d. Gambling
Damaging or destroying transit vehicles, facilities/properties or the personal property of another passenger or transit driver
Throwing objects out of windows
Creating unsanitary conditions which expose riders and transit personnel to health risk such as bodily fluids, feces, open wounds, trash
Panhandling on SEAT Vehicles and SEAT Facilities
Failure to follow the lawful direction of the transit personnel or other authorities

If it has been determined that the behavior of a rider warrants the denial or suspension of service, the duration of the suspension shall be determined by SEAT based upon the nature and severity of the infraction and SEAT reserves the right to require riders to provide assurances that the violating behavior will not be repeated during transport before restoring service.

All violent and/or illegal conduct that occurs during transport shall be reported to local law enforcement.

Questions

Questions about this policy/procedure and how the suspension of service may be appealed, should be directed to SEAT’s Operations Manager or General Manager. You can inquire regarding the above via our Contact Us page.